Support
How can we help?
A few common answers below. For anything else, email us directly.
Common questions.
How does Nuro protect my privacy?
Nuro sends recordings to Deepgram for transcription and transcripts to OpenAI for supported AI features. Deepgram requests opt out of model improvement, and OpenAI API data is not used for training by default. Session replay and Meta advertiser-ID collection are disabled. See the Privacy Policy for retention and deletion details.
How do I cancel my subscription?
Cancel anytime through your Apple ID. Go to Settings → your name → Subscriptions on your iPhone, find Nuro, and tap Cancel. You keep access until the end of the current billing period.
Does Nuro work offline?
Nuro can save supported offline captures on your device and queue them for processing after you reconnect. Keep the app installed and review the recording status before removing local data; offline recovery is not an absolute guarantee.
What devices does Nuro work on?
iPhone, Apple Watch (recording directly from your wrist), and the web (read, search, ask). One subscription covers all three.
How do I contact support?
Email support@nuro.so and we'll get back to you within one business day.