Privacy Policy

Our approach

Nuro is a voice thinking companion. To make it work we process your recordings and transcripts. This policy explains exactly what we collect, how we use it, who we share it with, and the controls you have. We aim for the minimum data we need to give you a useful product.

What we collect

• Account information — email address and, if you use Sign in with Apple or Google, a unique provider identifier. We may also store a display name and profile photo if you add one.
• Recordings and transcripts — audio files you record, their transcripts, summaries, and AI analyses. These are private to your account.
• Usage data — anonymous product events (e.g. screens viewed, features used) to help us improve the product. We do not record keystrokes or the content of your entries for analytics.
• Device information — model, OS version, app version, and language preferences.
• Subscription status — whether you have an active premium subscription, the tier, and its expiration. Payment details are handled by Apple and are never seen by us.

How we use your data

• To transcribe audio to text, generate summaries and insights, and power features like Ask Nuro and Things To Do.
• To personalize your experience — e.g. remembering your preferred analysis style or reading level.
• To keep the service reliable — diagnosing errors, preventing abuse, enforcing rate limits.
• To send occasional service emails (account changes, important updates). We don't send marketing emails without your consent.

We do not sell your data. We do not use your recordings, transcripts, or AI conversations to train AI models.

Third parties that process data for us

• OpenAI — we send audio and text to the OpenAI API for transcription (Whisper) and analysis (Chat Completions). OpenAI's API does not use API inputs to train models. See OpenAI's API data policy for details.
• Supabase — hosts our database and private audio storage. Data is encrypted in transit and at rest.
• RevenueCat — manages your subscription status. They receive your Apple ID hash and subscription events, not your recordings.
• PostHog — anonymous product analytics. We never send your entry content to PostHog.
• Apple — handles purchase and payment for iOS subscriptions and, if you use Sign in with Apple, authentication.

Your controls

• Delete entries — any individual entry (audio + transcript + analysis) can be deleted from the app at any time.
• Delete account — you can permanently delete your account and all associated data from Settings → Delete Account. This is immediate and cannot be undone.
• Export your data — email support@nuro.so and we will provide a copy of your entries.
• Manage subscription — Settings → Apple ID → Subscriptions on your iPhone or iPad.

Retention

We keep your data as long as your account is active. On account deletion we remove your recordings, transcripts, analyses, and account metadata from our production databases immediately. Backups are rotated on a 30-day schedule, after which deleted data is purged from backups.

Security

Audio files are stored in a private bucket accessible only via short-lived signed URLs generated for the owning user. Database rows are protected by row-level security scoped to your user id. Traffic between the app and our backend uses TLS. No system is perfectly secure, and we continue to invest in improving safeguards.

Children

Nuro is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, email support@nuro.so and we will delete it.

International users

Nuro is operated from the United States. If you use the Service from outside the US, your data will be processed in the US and any region our infrastructure providers operate. By using Nuro you consent to this transfer.

Changes to this policy

We may update this policy over time. Material changes will be communicated in the app or by email. The “Last updated” date above reflects the most recent change.

Contact

Questions about this policy or your data? Email support@nuro.so.